Last Updated: 12/28/2022
Thank you for shopping athttps://japan-tengsu.us/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Individual(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers toJapan TengsuLocated atGB.
Goodsrefer to the items offered for sale on the Service.
Ordersmean a request by You to purchase Goods from Us.
Servicerefers to the Website.
Websiterefers to My Site, accessible fromhttps://japan-tengsu.us/
Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
If the product will be refund, returned or exchanged there will be charge on Shipping Fee of $15USD, which would be applied through a total reduced refund or credit.
Product that are bought from thePhysical Stores can’t be returned.All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
we will sent you return address by email
REFUND POLICY
In order to be eligible for a refund, you have to return the product within30days of your purchase. If the product is damaged in any way, or you have initiated the return after30days have passed, you will not be eligible for a refund.
In order for the product to be eligible for aRefund, make sure these conditions are met:
- Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to theOriginal Payment Methodyou’ve used during the purchase.
Unfortunately, product that were marked as a gift when purchased isnot allowedto beReturned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased isnot allowedto beReturned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address:[email protected]
You will be updated for their Return Status through theirEMAIL,provided that contact information is recorded to us.